Return & Exchange Policy
Important information about our no returns policy and quality assurance standards for pharmaceutical products
Important Notice
All sales are final. MacariusHealth does not accept returns or exchanges on any pharmaceutical products for safety, regulatory, and hygiene reasons.
No Returns Policy
MacariusHealth does not accept returns on any pharmaceutical products for the following critical reasons:
Safety & Hygiene
Once pharmaceutical products leave our facility, we cannot guarantee their storage conditions, handling, or safety standards.
Regulatory Compliance
Pharmaceutical regulations strictly prohibit the resale of returned medicines to protect public health.
Product Integrity
We cannot verify the integrity or authenticity of products once they have left our controlled environment.
Patient Safety
To ensure the highest safety standards and protect all our customers from potential contamination.
No Exchanges Policy
We do not offer product exchanges for any reason, including but not limited to:
- Change of mind
- Wrong product ordered by customer
- Size or quantity changes
- Price differences or discounts
- Alternative product preferences
- Manufacturer or brand changes
Please ensure you carefully review your order before completing your purchase.
Quality Assurance
While we do not accept returns or exchanges, we are committed to providing high-quality pharmaceutical products:
- All products sourced from licensed manufacturers
- Proper storage and handling procedures
- Regular quality checks and inspections
- Compliance with pharmaceutical standards
- Valid expiry dates on all products
- Secure packaging and shipping methods
- Licensed pharmacy operations
- Professional pharmaceutical guidance
Quality Concerns
If you receive a product that appears to be damaged, defective, or expired, please contact us immediately:
What to do:
- Do not use the product
- Take clear photos of the product and packaging
- Contact us within 24 hours of delivery
- Provide your order number and details
We will investigate:
- Product quality issues
- Manufacturing defects
- Shipping damage
- Expiry date concerns
Note: This does not constitute a return or exchange policy, but rather our commitment to quality assurance and customer safety.
Before You Order
To ensure complete satisfaction:
- Carefully review product descriptions
- Check dosage and pack size
- Verify manufacturer information
- Confirm quantity needed
- Consult healthcare professionals
Legal Compliance
This policy complies with:
- Indian pharmaceutical regulations
- Drug and Cosmetics Act, 1940
- Pharmacy Practice Regulations
- Consumer protection laws
Last Updated: January 2025
Contact Us
For any questions about our policy or quality concerns, please contact us at:
Macarius Health
Founder: Debashish Karak
Bhikaji Cama Palace,
Ansal Chamber – II,
Office No. 607-A, 6th Floor,
New Delhi – 110066, India
Email: info@macariushealth.com
Phone: +91 8420 631 000
Website: https://www.macariushealth.com